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Our Specialisms

IT Service Delivery Recruitment

Areas Of Expertise

We truly understand that each service desk is different

But we also know that all Service Delivery Managers are experiencing similar issues:​

  • Increasing demand for service
  • Increasing expectations from both users and the business as a whole
  • The need to align services with business objectives



Avocet is a Service Desk Institute Gold Member and has long term associations with the SDI (and all its predecessors) and our service delivery recruitment consultants are true experts in the ITSM sector and have earned excellent reputations along the way.

We know that Service Desk staff will always remain the first point of contact and are the standard bearers by which all IT services are judged, making it critical to recruit and retain these key personnel.

Contact us today for a chat about how we will contribute to your service delivery recruitment solutions.

Latest Jobs


IT Service Desk Jobs

1st line Support (Inside IR35)

London

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IT Trainer / Technical Trainer ONLINE ONLY

​Our client has one mission – supporting its learners to become productive and high quality hires and to aid employers to employ entry-level staff who are higher quality, more productive, retained longer and promoted faster.  We are looking for IT Trainers with experience in the IT Service Manage...

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view jobs in IT Service Desk

  • "I hope to work with Karyn and her team again"

    Service Desk Analyst

  • "Karyn went above and beyond with my CV and application"

    IT Support Candidate

  • "I would like to thank my recruiter who was amazing at lifting my confidence and making me feel like I had a chance. It was such a nice change in comparison to other recruitment agencies where they make the initial contact with me and I never hear back"

    Service Desk Analyst

  • "Karyn was amazing every step of the way, answering all of my questions before my interview, creating my profile to send to the employer and even reviewing my CV with me. Simply Excellent"

    Service Desk

  • "Keith has an excellent reputation in screening and identifying the best candidates to fill vacancies in leading companies.He can be trusted to deliver on his promises, his integrity is beyond reproach and I have no hesistation in commending him"

    European Programme Manager

  • "I would highly recommend avocet to everyone. The best recruitment experience I have ever had in my entire career. Total dedication to finding the right job for the individual. Consistent contact, encouragement, arranging interviews with prospects, making sure you have a clear insight into the company, following up on interviews for me, to me and the company. Especially a big thank you to Keith who walked me through every step, who guided me into a new career after being in the same establishment for over 16 years with only one interview. Good luck to all who seek work!"

    Second Tier Service Desk Analyst