28 days ago
Are you looking for a challenging and varied part time administrative support role?
My Jersey based client is a rapidly growing IT Support Services company that delivers reliable and professional technical support and assistance to a variety of corporate and private customers. The pay rate for this role is negotiable and candidates must be based on Jersey
As the company continues to expand its client portfolio, a need has arisen for a well-organised, enthusiastic and customer-centric candidate to join the team and fine-tune the processes to ensure the smooth running of the operation.
Working from home, you will be logging all incoming incidents and enquiries, undertaking a range of support and administrative tasks along with customer relationship management.
Acting as the initial point of contact you will provide administrative and customer support for all incoming incidents, enquiries and business requests.
Engage with customers to provide a professional, engaging and supportive service, for all incoming enquiries via phone, email or via the ITSM tool.
Log tickets, review each request and evaluate the details.
Provide an initial level of analysis and support, offer remote assistance, as appropriate; or escalating to technical levels, where needed.
Work very closely with the Technical Support Specialists to build up a thorough understanding of the customer base and the technical areas to enhance your ability to help at first contact.
Continue developing your knowledge of the service desk industry, including standards of best practice.
Help maintain the CRM and ITSM tools.
Maintain regular contact with clients to ensure customer satisfaction and handle all new business enquiries to help expand the business.
Supporting social media activities
Excellent communication skills, including telephone and email.
Highly customer focused.
Strong organisational and administrative skills
Flexible and adaptable
Keen attention to detail
Able to work autonomously.
Good MS Office skills
Knowledge of the service desk / customer services industry
Previous experience in a service desk or technical support role
Previous IT Service Desk / Triage experience
Driving licence / own transport
Laptop and mobile phone provided.
Hours negotiable; expected to be 20 hours per week.
Rarely do we have such a well-rounded role that has such flexibility built in. This would be a perfect role for an individual with solid administration experience, good IT user skills and excellent customer service focus.
If you have bags of common sense and a proactive outlook, we would love to talk this through with you. Or send your CV for review.
SDR/Avocet Strategic Resourcing is acting as an employment agency for this role. Please note that every application received is personally reviewed by our specialist team and it does not use automated screening tools. On occasion, a high volume of applicants will mean that we are unable to respond personally to your application and should this be the case please accept our apologies in advance.
Applicants must be eligible to live and work in The Channel Islands to apply for this role.
SDR/Avocet Strategic Resourcing is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.