​My Portsmouth based client has a brilliant Service Desk Manager – in fact he is so good, that he has been temporarily “acquired” by another project and has had to step away from his team.

The incumbent SDM will really be able to throw himself into the new project, once he knows the  service desk is in good hands. With that in mind, we have been asked to find an Interim Service Desk Manager to work three days a week for the next four months. 

An experienced individual who can “ keep the ship steady” and provide high levels of IT Service Management, strong people management skills and a good technical background combined with solid customer service experience.  The successful candidate will have a positive problem-solving attitude and strong motivational skills

The Interim SDM will be tasked with continuing the delivery of an effective IT Service Desk in line with ITIL standards and the needs of the business, providing advice and guidance, ensuring resolution within agreed timescales and that customers are appraised of progress.

Scope of the role:

• Lead the day to day operation of the IT service desk, which provides the single point of contact for the whole environment dealing with all IT incidents, requests, inquiries and the rectification of underlying problems.

• Implement and manage the SLAs, standards and procedures

• Support team development

Required skills/attitude

• Proven track record of IT Service Desk Management

• Managing an ITIL based Service Desk, implementing and following best practice

• Management of IT analysts and engineers (1st/2nd line)

• Managing, developing, motivating and mentoring staff

• Strong leadership and resource management

• Diligent and highly organised

• Committed to exceptional customer service

• An excellent communicator with good written and interpersonal skills

• Consistent, supportive, proactive and take pride in everyone’s success

• Development and maintenance of effective customer and business relationships, and delivering service improvements

This is a 4 month interim contract suitable for an experienced SDM who can keep things on track and contribute to the day to day running of the service desk. For further information and an initial discussion please call Keith Wilkins today or send your CV for review. 

We are acting as an employment agency for  this role. Please note that every application received is personally reviewed by our specialist team and it does not use automated screening tools. On occasion, a high volume of applicants will mean that we are unable to respond personally to your application and should this be the case please accept our apologies in advance. 

Applicants must be eligible to live and work in the UK to apply for this role.

Avocet Strategic Resourcing/Service Desk Resourcing (SDR) is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships