My client is looking for an IT Field Engineer for the South Essex area (Thurrock to Southend) to deliver, install and set up IT equipment, including peripherals.

Although the ‘Freedom of the Open Road’ may not quite apply – this is more A127 than Route 66! - this is a role in which an experienced IT Support Engineer can enjoy variety and work with a wide group of diverse users, delivering support directly to the end user and enjoying the immediate reward.

The successful candidate will be working across a variety of sites and will be both setting up new devices and troubleshooting any issues that may have arisen with on premise hardware and software.

To carry out this role, you will be the sort of person who loves to help and has high levels of empathy and a caring attitude – and of course enjoys driving and the freedom to listen to your favourite music unchallenged and as loud as you like!You must have your own vehicle.

Main Duties/Responsibilities

• Attend user sites to deliver and set up IT Assets

• Troubleshoot and resolve existing IT issues

• To monitor and track all incidents, assigning the correct priority to incidents and escalation to the relevant area as priorities change

• Analysing service requests and incidents to introduce fixes and improved services for the end-user

• Customer-facing; empathise with users, good interpersonal skills, display active listening skills, polite telephone manner, courteous

• Logistical; articulate and methodical, analytical, numerate and literate, work well under pressure, good time management, good team worker, ability to multi-task

• Have a good understanding of ITIL processes

• To contribute to tech projects as and when appropriate

• Use of IT Ticketing software.

• Articulate and methodical, analytical, numerate and literate, work well under pressure, good time manager, good team worker, ability to multi-task

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Requirements

• Min 1-2 years’ experience providing IT support

• Experience in administering and supporting the latest Microsoft technologies

• Strong troubleshooting skills with Microsoft Office issues (2003 and onwards)

• The ability to build, configure, administer and support all versions of Windows desktops and laptops or other devices

• Solid experience in setting up computer peripherals

• Knowledge of Active Directory, Group Policy and DNS with an active interest in other networking services

• Knowledge of how to build, configure, administer and support all versions of Windows desktops and laptops

• ITIL principles and procedures

• System Integration skills

• Experience of Remote Desktop Services

For further information and an initial discussion please call Keith Wilkins today or send your CV for review. 

Avocet Strategic Resourcing/Service Desk Resourcing (SDR) is acting as an employment agency forthis role. Please note that every application received is personally reviewed by our specialist team and we do not use automated screening tools. On occasion, a high volume of applicants will mean that we are unable to respond personally to your application and should this be the case please accept our apologies in advance. 

Applicants must be eligible to live and work in the UK to apply for this role.

Avocet Strategic Resourcing/SDR is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, gender identity, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.