My client is looking for a Service Desk Analyst to join its brand new service desk team, providing first line IT support services - the role is both working from home and in the Leeds based office

The Service Desk Analyst will respond to incidents and requests for IT support, investigate and resolve issues, work with our external partners, support colleagues to get the best from technology and small IT project work. This role will provide a key service in supporting the business’ ambitious growth plan.

KEY RESPONSIBILITIES

• Investigating, prioritising and resolving IT incidents and requests in line with agreed SLAs.

• Performing system installations, updates and fixes

• Preparing support, FAQs and training documentation

• To contribute to IT knowledge base

• To test and review new releases of fixes or software

• To escalate serious issues to relevant suppliers/support teams, to keep stakeholders up to date on resolution progress.

• To review incidents and SLAs to identify re-occurring problems and opportunities to improve

• To participate in the OOH on call rota.

SKILLS/EXPERIENCE

• Experience of working in IT Service Desk or customer service environment.

• Good IT skills and an interest to build knowledge and skills

• Excellent organisation and time management skills

• Excellent written and verbal communication skills

• Demonstrate ability to support range of stakeholders across all areas of the business

• Collaborative working style, able to support colleagues to resolve incidents and problems

• Works well under pressure

• Keen to learn new technology and provide great customer service

TECHNICAL SKILLS PREFERRED

• MS Office administration

• Networking (LAN/WAN)

• SQL

• MS O365 – Office, Teams, SharePoint

• IT qualifications e.g. ITIL, Microsoft,

• Data

• Hardware

To be successful in this highly rewarding role you will need to be a professional, self-motivated and enthusiastic helpdesk professional, with excellent communication skills. You will be organised, adaptable and calm under pressure with a strong desire to continue to develop your skill set.If this sounds familiar then contact us to hear more.

Avocet Strategic Resourcing is acting as an employment agency for this role. Please note that every application received is personally reviewed by our specialist team and it does not use automated screening tools. On occasion, a high volume of applicants will mean that we are unable to respond personally to your application and should this be the case please accept our apologies in advance.

Applicants must be eligible to live and work in the UK to apply for this role.

Avocet Strategic Resourcing is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.