£25 per hour
about 2 months ago
My Portsmouth, Hampshire based client operates a busy IT service desk and is looking for an additional team member to provide Technical Support, both remotely and deskside.
This is a busy and challenging environment calling for excellent customer service and problem-solving skills alongside solid 2nd line support skills.
The role will be based on-site at the client's offices in central Portsmouth and so candidates will need to be readily accessible to the City Centre.
Manage a call queue using ITSM tools
Handle calls that come into the Service Desk via telephone, email and walk-ins.
Undertake routine installations and de-installations of items of hardware and/or software
Identifying and solving complex problems
Technical problem resolution; or, escalation where appropriate
Update the CMDB
Continual service improvement
Participate in the rota for the desktop call monitor
Create and update documentation as required
Supporting remote users
Microsoft Operating Systems (Windows 7, 8.1 and 10)
Microsoft Office (current versions)
Hardware troubleshooting, repair and/or support
Hardware and software installation
Desktop Support - 1st & 2nd line
Windows Administration (Active Directory)
Report writing and record-keeping
Configuration Management CMDB
Knowledge of Networking principles
Experience in using App-V 4.6 and System Centre Configuration Manager (SCCM)
A+ Certification or equivalent knowledge
A relevant Microsoft Certification or equivalent experience
Working to standards of best practice
Delivering outcomes in a high-pressure environment
The work will involve occasional evening/weekend work, although the rota covers 8 am-6 pm Monday-Friday.
To fulfil this role, you will be innovative and creative and thrive on solving complex problems. This is an initial 3-month contract with a possible extension available. For further information and an initial discussion please call Keith Wilkins today or send your CV for review.
Avocet Strategic Resourcing is acting as an employment agency for this role. Please note that every application received is personally reviewed by our specialist team and it does not use automated screening tools. On occasion, a high volume of applicants will mean that we are unable to respond personally to your application and should this be the case please accept our apologies in advance.
Applicants must be eligible to live and work in the UK to apply for this role.
Avocet Strategic Resourcing is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.