​Our client has one mission – supporting its learners to become productive and high quality hires and to aid employers to employ entry-level staff who are higher quality, more productive, retained longer and promoted faster. 

We are looking for IT Trainers with experience in the IT Service Management arena to join a worldwide network of professionals delivering a training programme to adults for entry-level roles in technical support and service desk. Providing an introduction to IT and its use within the working environment, employability and growth mindset.

About the role:-

• 100% online programme, equipping people with the behavioural skills, mindsets, and technical skills to become a successful IT Service Desk Analyst.

• 80% training delivery; 10% program management;10% stakeholder engagement and professional development

• Initial contract with possibility of renewal - contract includes the  training; and onboarding of successful candidates

Key skills and experience:-

• At least 2 years of experience delivering training to adults required; experience with online facilitation preferred.

• Previous experience of working in the IT Service Management industry.

• Excellent computer skills and competency in Microsoft Office skills (Excel, Word & PowerPoint), Zoom, Slack, and Google Drive

• Virtual classroom experience

• delivering training, coaching, or mentoring to a youth audience.

• Ability to review lesson plans and resources for online delivery and to avoid ‘Zoom fatigue’

• Able to accommodate different learning styles

• Keen to support the unemployed and disadvantaged

• Excellent oral and written presentation skills in

• Ability to organise and manage online and offline resources while managing deadlines.

• The ability to collect and analyse training data

• Have a growth mindset, a positive, solution-oriented attitude and a drive for excellence.

• Good team player with excellent relationship building skills

Responsibilities:-

• Engage participants in active thinking and participatory learning using effective communication and facilitation techniques online, such as breakout rooms, activities and group work.

• Differentiate instruction to meet individual learning needs

• Provide in-the-moment feedback to participants

• Create and implement systems to foster a supportive and collaborative online community of learners.

• Record data (e.g., participant attendance, performance in class and assessments, etc.).

• Trouble-shoot technical issues

• Support learner screening and any pre-cohort preparation required for the programme, if required.

If you are an experienced technical trainer with full-time availability at the end of 2023/begiining of 2024 and an interest in supporting people looking to start/return to work, then please get in touch.

Please contact Keith Wilkins to find out more or send your CV for review.

SDR/Avocet  is acting as an employment agency in regard to this role. Please note that every application received is personally reviewed by our specialist team and it does not use automated screening tools. On occasion, a high volume of applicants will mean that we are unable to respond personally to your application and should this be the case please accept our apologies in advance. 

Applicants must be eligible to live and work in the UK to apply for this role.

SDR/Avocet is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.