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ITSM Technical Resource (Hybrid working)

  • Location

    City of London

  • Sector:

  • Job type:


  • Salary:

    To £550 per day, + 3-4 days per week remote

  • Contact:

    Keith Wilkins

  • Contact phone:

    01529 712435 / 07766 103649

  • Job ref:


  • Published:

    2 months ago

  • Duration:

    6 months

  • Expiry date:


  • Startdate:


  • Consultant:


​My leading professional services client is seeking an ITSM consultant for a 6 month contract, working from home, plus 1-2 days per week building relationships and working with stakeholders in the Central London offices.

This is a project based role and calls for both experience in ITSM tools administration and configuration, as well as BA experience in mapping processes for transitioning services between suppliers.  

The vendor is providing an out of the box service, and the role is to assist with the initial implementation and handover, architecting the system and handing over to internal resources on completion.  This is a superb opportunity to be truly involved in all stages of the implementation.

Skills and Experience:

  • ITSM Technical resource with solid skills business analysis skills

  • Experience of administering and configuring an ITSM tool

  • Previous involvement in ITSM (tool) replacement projects

  • Ivanti experience ideal, or possibly Cherwell experience.

  • ITIL4 certification


  • Act as ITSM tool  administrator, including setting up accounts, granting access rights, requesting system refreshes from the vendor

  • Work with integration team on setting up and configuring imports for the CMDB and user information.  

  • Constructing workflows and dashboards

  • Gather and document requirements for items such as request workflows, dashboards and reports.

  • Report building

  • Build automation within the system to maximise Service Desk efficiency and productivity.

  • Assist in developing and building workflows for a self-service portal.

  • Work with internal teams to develop and understand their working practices, challenges and  long-term goals and assist in documenting their requirements

Do you have excellent communication skills and thrive when asked to apply your crtivcal thinking skills to problem solving?  And if you wish to use your ITSM experience to provide technical expertise and a consistently excellent standard of customer service experience, then we want to hear from you.  Call us today to hear more or send in your CV now.

SDR/Avocet Strategic Resourcing is acting as an employment agency for  this role. Please note that every application received is personally reviewed by our specialist team and it does not use automated screening tools. On occasion, a high volume of applicants will mean that we are unable to respond personally to your application and should this be the case please accept our apologies in advance. 

Applicants must be eligible to live and work in the UK to apply for this role.

SDR/Avocet Strategic Resourcing is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.