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Registration Helpline Support Assistant

  • Location


  • Sector:

    Customer Service, IT Service Desk

  • Job type:


  • Salary:

    £13.75 - £15.00 per hour (within IR35)

  • Contact:

    Keith Wilkins

  • Contact email:

  • Contact phone:


  • Job ref:


  • Published:

    about 1 year ago

  • Duration:

    5 Months

  • Expiry date:


  • Startdate:

    June 2023

  • Consultant:


​We are working with a well established higher education client who is looking for someone to support their student registrations function between June and November. The role will be primarily home-based but some attendance on site will be required for induction and training on the Birmingham campus. Registration Assistants are required to work largely during core business hours (9am – 5pm) Monday to Friday.

Working in a small team of 5 people with additional support from the IT service desk team you will showcase your customer service and communication skills via email, phone calls and online portals. You will be providing the first point of contact to all new registrations in an engaging and professional way.

I am looking for an enthusiastic and customer friendly candidates with excellent interpersonal and communication skills, an interest in IT and a willingness to learn.

The team already has a great reputation for customer service, so someone who is friendly, approachable, and helpful, whilst being able to multitask would be an asset to this busy team.

If you have some very basic IT knowledge, data protection awareness and excellent customer skills, coupled with a“can do attitude”, good organisational skills and are able to pick things up easily that would be an ideal starting point.  There will be full training given to the successful candidate.

Your duties would involve (but not limited to):

  • Being the first point of contact regarding registration queries.

  • Dealing with queries by phone and via an online call logging system.

  • Triaging and resolving first line queries – escalating as necessary

  • Liaising closely with the IT Service Desk and other teams involved

  • Contributing to the Service Desk Knowledge Base

  • Identifying trends and escalating them to Service Desk Management for early resolution of problems.

If this sounds like the role for you and you are able to commit to a contract from June to November then we would love to hear from you. For further information and an initial discussion, please call today or send your CV for review.

My client’s site is easily accessible by public transport and parking is available onsite.

SDR / Avocet Strategic Resourcing is acting as an employment agency for this role. Please note that every application received is personally reviewed by our specialist team and it does not use automated screening tools. On occasion, a high volume of applicants will mean that we are unable to respond personally to your application and should this be the case please accept our apologies in advance.

SDR / Avocet Strategic Resourcing is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Candidates must be eligible to live and work in the UK to be considered for this opportunity.