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Senior IT Support Technician / Assistive Support

  • Sector:

    IT Service Desk

  • Job type:


  • Salary:


  • Job ref:


  • Published:

    over 1 year ago

  • Expiry date:


  • Consultant:


​It is not often that we can say with 100% conviction that an IT support role truly makes a difference to peoples’ lives – but on this occasion we 100% can.  This crucial IT support role helps blind and partially sighted employees to use IS equipment and systems to effectively perform their work.

NOTE – this is a remote based role as my client has sites across the UK.  Some UK travel will be expected.

This is a vital role that calls for the ability to be the ‘go-to’ person for all assistive technology enquiries and champion accessibility and assistive technology within IT services.

Please note that previous experience with Assistive Technology is not essential (although it is preferred) – more important is the ability to take this role on and be willing to be evangelical on the subject.  You will be the main POC and technical authority and will be expected to train and support others in the use of assistive technologies.  If you have ever wanted to take on a specialist senior support role, this is the opportunity.

Key Responsibilities

  • Act as lead technical authority on all assistive technology

  • Act as the escalation point for assistive technology support calls, supporting the central support and assistive technology technicians.

  • Identify and implement IS and assistive technology process and procedure improvements

  • Act as Senior Technical representative for the assistive technology and the Service desk.

  • Develop, coach and mentor the Support Technicians with an emphasis on Assistive Technology.

  •  Provide a senior technical position within IS Operations, ensuring a high degree of communication, problem solving, process management and technical knowledge combined with a strong customer service focus.

  • Analyse, troubleshoot, build, configure and install PC based hardware, operating systems, apps and assistive technology tools.

  • Proactively identify, evaluate, recommend and implement new products and accessibility tools.

Person Specification

  • In-depth experience of supporting the Microsoft modern workplace technology stack including Windows 10, Microsoft Office 365, Azure Active Directory, SharePoint, MFA for both office and remote based staff.

  • Able to work with users who may be stressed and effectively manage customer expectations.

  • Hardware and software troubleshooting of PC compatible computers and within a networked environment including VPN and remote access.

  • Proven awareness and knowledge of networking principles and practices i.e. TCP/IP, DNS

  • Microsoft Modern Desktop certification, CompTIA, ITIL Foundation qualification or demonstrable relevant equivalent experience in a senior IT support role.

  • Experience supporting and administering accounts using 365 admin consoles and Active Directory

  • Supporting collaboration tools including Skype for Business Enterprise, Teams and Zoom.

  • Proven strong ability in customer service, building and maintaining strong relationships with users at all levels.

  • Ability to liaise with users at all levels  - this includes those with limited IS skills and visual impairment.    


  • Supporting users of assistive computer technologies.

  • Experience of supporting accessibility technology tools including native Microsoft accessibility features and 3rd party accessibility software i.e. Jaws, Zoomtext, Dragon

  • Experience of modern workplace management and deployment technologies i.e. Autopilot, Microsoft End Point Manager

  • TopDesk call management system

This role within this organisation has so much to offer – not least of which is the knowledge that your work will be truly making a difference to so many and improving access to work for many.  If you have some solid first line support knowledge and have supported both deskside and remotely, then we want to help you take your service desk career to the next level contact us and we would love to talk this through with you.  Or send your CV for review.

Avocet Strategic Resourcing is acting as an employment agency for  this role. Please note that every application received is personally reviewed by our specialist team and it does not use automated screening tools. On occasion, a high volume of applicants will mean that we are unable to respond personally to your application and should this be the case please accept our apologies in advance. 

Applicants must be eligible to live and work in the UK to apply for this role.

Avocet Strategic Resourcing is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.