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Our FTSE100 client is looking for a talented Technical Support Analyst to join their team during a busy time of project-related activities and we are delighted to be recruiting on their behalf again. 

Based just by London’s Victoria Station, this role is easily commutable and provides an excellent working environment and plenty of technical challenges. 

As part of the Workplace technology team, this role provides technical support and ‘above and beyond' levels of customer service for internal users.

They are also responsible for the day-to-day delivery of key service management processes - Incident Management, Outage Management, Service Requests, Problem Management and Change Management.

Responsibilities:

• Providing high-quality first and second-line technical support.

• Contribute to the continual improvement and updates of processes and procedures

• To be confident in suggesting changes and innovations

• Additional ad-hoc involvement in miscellaneous project work

• Confident working with external support providers to log, manage and resolve support requests.

• Providing Support Bar cover as and when required.

Personal Attributes

• Excellent technical support and customer service skills

• Self-motivated, enthusiastic and positive personality, able to work as part of a team or individually and must be comfortable working with customers face to face or remotely.

• Good communication skills, both written and oral

• Strong service-oriented ‘can do’ attitude 

• Ability to prioritise, organise and manage workloads without supervision, taking personal responsibility for technical support / support analyst issues

• Attention to detail and pride in working to the highest possible standards at all times.

• Ability to work well under pressure, maintaining personal effectiveness, efficiency and resilience in challenging situations and a dynamic environment.

• Proficiency in compiling and sharing technical knowledge with fellow team members, actively contributing to continual improvement

Key skills:

• At least 3 years experience working in a busy corporate environment in a technical support/service desk role.

• Strong understanding of supporting the following technologies:

1. Office 365 Suite

2. MS Teams, OneDrive and SharePoint 

3. Windows 10/11

4. Microsoft Surface Pro hardware

5. Active Directory administration

6. Excellent Customer Service skills

• Microsoft certification preferred

This role has so much to offer you; so, if you are looking to take your IT support career to the next level contact us and we would love to talk this through with you.  Or send your CV for review.

Avocet Strategic Resourcing is acting as an employment agency for this role. Please note that every application received is personally reviewed by our specialist team and it does not use automated screening tools. On occasion, a high volume of applicants will mean that we are unable to respond personally to your application and should this be the case please accept our apologies in advance. 

Applicants must be eligible to live and work in the UK to apply for this role.

Avocet Strategic Resourcing is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.