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Technical Support Engineer 1st line / 2nd line

  • Location


  • Sector:

    IT Infrastructure Recruitment

  • Job type:


  • Salary:

    Salary/Rate: £20,000 - £29,000/annum + exceptional benefits

  • Contact:

    Keith Wilkins

  • Contact email:

  • Contact phone:

    01795 555971

  • Job ref:


  • Published:

    about 1 month ago

  • Expiry date:


  • Startdate:


​First things first – this office has dogs!!

And a social hub… and fitness sessions… and so many other great benefits that we are thrilled to be recruiting on their behalf. They are looking for tech support professionals to join their team in this informal, relaxed yet high performance environment where  effort and achievement are recognised and rewarded.

Taking a huge amount of pride in the high levels of strategic engagement with its customers, my client offers technical expertise to its clients, operating its own cloud infrastructure and communications network.

Key Responsibilities:

  • Provide remote support and maintenance for IT, data, hosting and telecoms networks.

  • Work to both individual and team SLAs and KPIs are achieved.

  • Utilise service desk ticketing system

  • Work to the contracted SLA’s and liaise with 3rd parties as appropriate, escalating potential failures within the team in a timely manner; accept tasks escalated by other teams

  • Aid in the creation and management of a technical knowledge base

Knowledge and Experience:

  • Active Directory / Windows Servers / Exchange / 365 / Azure / virtualisation

  • Proven track record of working on a remote technical support desk; previous experience within an MSP would be advantageous

  • Formal IT qualification is essential for 2nd line

  • Ability to be self-motivated and enthusiastic with excellent communication skills.

If you would describe yourself as  organised, adaptable and calm under pressure  - and really keen to develop more skills, then we need to talk!

This is a hybrid working environment (remote/on site/office) and strictly adheres to all guideline regarding Covid19.  Additional benefits include free onsite parking, training, mental health wellbeing initiatives…and did I mention the dogs?!

Avocet Strategic Resourcing is acting as an employment agency for  this role. Please note that every application received is personally reviewed by our specialist team and it does not use automated screening tools. On occasion, a high volume of applicants will mean that we are unable to respond personally to your application and should this be the case please accept our apologies in advance. 

Applicants must be eligible to live and work in the UK to apply for this role.

Avocet Strategic Resourcing is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.