​My client has a top ten global ranking as an MSP and is extremely proud of its client centric approach and ability to tailor its services to make each client feel unique and that they’re receiving the very best possible services and customer experience.

Proud to say it’s turning the MSP business on its head; my client takes a ‘one-size-fits-none’ approach and has been doing so for over 20 years.  Helping other businesses to achieve their full potential is at the heart of all decisions.

With that in mind, it is imperative that all new hires have the same forward thinking attitude and a strong desire to enhance, support and innovate client activity.

KEY RESPONSIBILITIES

The successful candidate will be delivering support to a very large client who is crucial to the business. This role has a strong technical focus which will suit a professional who has to skills to:

• Act as a key technical resource to and be responsible for upgrades, technical projects, introducing new technologies, and advising on future technical strategy

• Act as a technical escalation point to 1st/2nd line engineers and the clients’ own IT teams

• Attend client and vendor meetings

• Manage ticket queues, assigning resource to activities and ensuring SLAs are met

• Organising the delivery of monthly technical reports

• Work closely with Account Manager, 3rd line and project engineers and client’s technical leads – building and developing strong relationships

• Manage the technical approval process for all planned changes

• Mitigate and manage incidents

KEY SKILLS

• Ability to work at Executive level, with superb customer service and communication abilities

• Exceptional analytical and troubleshooting skills

• Strong attention to detail

• Excellent team player but with the capacity to be strongly self-motivated as well as motivating others

• Pro-active in seeking out tasks and executing accordingly.

• Ability to deal with difficult or demanding situations in a calm and professional manner.

TECHNICAL KNOWLEDGE/EXPERIENCE

• 2/3+ years’ experience in a technical role (such as L2/L3 engineer)

• A wide-ranging technical skillset, with knowledge of the Microsoft stack & virtualisation technology (preferably Citrix)

• Experience troubleshooting and supporting Citrix environments, both end user and core architecture (XenApp / XenDesktop, Netscaler, Director, Studio)

• Operational knowledge of Hyper-V, Virtual Machine Manager, clustered services (V-Sphere)

• Experience troubleshooting and supporting storage environments

• Experience of Active Directory, Group Policy, Office 365, SharePoint, backup solutions, antivirus software, and networking

• Proven experience (and ideally certification) in Office 365 Administration

• Proven experience in troubleshooting basic Windows OS/MAC OSX issues

• Windows updates and understanding how these are delivered (GPO, 3rd party tools), performing system restores and using vendor diagnostic tools.

• Understanding of security products and the cyber threat landscape;

• Ability to think ahead and anticipate problems, issues and solutions and work under pressure to meet deadlines

• Experience in managing or leading others

Rarely do we have such a well-rounded Engineering role with a direct reporting line to the Head of Service Delivery of a major global player within its market.

If you are an ambitious and forward thinking Systems Engineer, we would love to talk this through with you.  Or send your CV for review.

SDR/Avocet Strategic Resourcing is acting as an employment agency for  this role. Please note that every application received is personally reviewed by our specialist team and it does not use automated screening tools. On occasion, a high volume of applicants will mean that we are unable to respond personally to your application and should this be the case please accept our apologies in advance. 

Applicants must be eligible to live and work in the UK to apply for this role.

SDR/Avocet Strategic Resourcing is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.