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Service Desk Resourcing (SDR)

Service Desk Resourcing (SDR)

Our Managing Consultant, Keith Wilkins, has been involved with the Service Desk Institute (SDI) and all its predecessors - the Helpdesk User Group and the Help Desk Institute - for many years and has always been very proud of his association with an organisation which has the mission of inspiring service desks across the world to be brilliant.

Six years ago Avocet was approached by SDI to help deliver its new recruitment service and we were thrilled to say that we would be delighted to.  It was a meeting of minds! 

Avocet and SDI both believe that it is essential to hire character and train skills.  

This association has gone from strength to strength and we have successfully resourced service desk professionals at all levels for a large number of organisations across the UK.  Recruiting via SDR enables us to deliver candidates who are either already SDI certified or may have the option to attend an SDI certification course upon completing a probationary period. This means that you can recruit via SDR with 100% confidence that your new employee will be the very best available.

Alongside representing and delivering SDI's recruitment services, we are also very proud to be SDI Gold Members, to be recognised contributors to the ITSM community and to be regular judges at the annual IT and Service Support Awards.

If you are an SDI member, reach out to SDR for highly specialist service desk recruitment.  You can read more here, or, even better, contact us directly.