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1st Line Support Analyst

  • Location


  • Sector:

    Customer Service, IT Service Desk

  • Job type:


  • Salary:

    £120 - £170/day + training / certification

  • Contact:

    Keith Wilkins

  • Contact email:

  • Contact phone:


  • Job ref:


  • Published:

    7 days ago

  • Expiry date:


  • Startdate:

    January 2023

​My client has earned an impressive global reputation in its field and central to its day to day operations is its IT function. As part of its current activities, it is looking to recruit a number of top-drawer 1st line Support Analysts to join its tech support team from JANUARY 2023.

As you will see from the pay rates on offer, we are looking for a range of experience and would like to hear from you if you have:

  • 6 months+ customer service experience and good basic IT knowledge to support customers with straightforward IT queries, OR

  • 6 months + technical support experience and great customer service skills, OR

  • 1 years+ technical support / IT service Desk experience and love to analyse and resolve issues

With all these positions – customer service and problem solving skills are at the core and rates will be paid according to experience.  We will consider people without any formal tech support experience and will train -you just need to show an interest in technology and basic PC awareness.  More experienced candidates will attract a higher rate of pay (to £170 per day) All roles are onsite and may also be based occasionally at other Central London areas

This first line support role offers: variety, as 1st line analysts rotate across three teams; training/certification beyond three months tenure; wide range of users; highly professional team. 

If you are looking for the next step in your IT Support career, this role offers a superb opportunity to do this, plus certifications, further training and potential for longer term employment and career progression. For further information and an initial discussion please call Keith Wilkins today or send your CV for review. 

We are acting as an employment agency for this role. Please note that every application received is reviewed personally by our specialist team and it does not use automated screening tools. On occasion, a high volume of applicants will mean that we are unable to respond personally to your application and should this be the case please accept our apologies in advance. 

Applicants must be eligible to live and work in the UK to apply for this role.

Avocet Strategic Resourcing/Service Desk Resourcing (SDR) is committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships