6-9 months Fixed Term Contract

​My client is seeking an experienced Apps Support Manager to manage a team of 4-5 Applications Support Analysts at a critical time in the organisation’s technical evolution as they fully embrace a Microsoft platform and environment.

The role requires the ability to see the big picture and understand everyone’s role and how they are performing; it will incumbent on the Application Support Manager to support the team to achieve its full potential and identify the members who may need additional support.

KEY RESPONSIBILITIES

Leading the team to ensure:

• Business applications are supported

• Manage the systems lifecycle

• Maintain the service catalogue

• Knowledge management process is effective

• Service requests are responded to in line with the agreed SLAs/escalation processes

• Continuous improvement is a constant priority

SKILLS, KNOWLEDGE AND EXPERIENCE

• Office 365 and Microsoft 365 applications and platforms

• Service management best practice (ITIL, ISO (phone number removed):2018)

• Ability to manage conflict and mediation both inside the team and between teams/services

• Logistical; articulate and methodical, analytical, numerate and literate, work well under pressure, good time manager, good team worker, ability to multi-task

• Personal attributes: punctual, tenacious, persevering, use initiative

• To plan, develop, implement, document and review procedures and processes to improve ‘third level’ technical functionality and store in an easily accessible central repository.

The role is a 6-9 month fixed term contract and is a hybrid of the Essex based office and working from home.  This is a superb opportunity to support and develop a team of applications support Analysts, whilst improving a technical environment.  Pleas contact us now to find out more or send your CV for review.

Avocet Strategic Resourcing is acting as an employment agency for  this role. Please note that every application received is personally reviewed by our specialist team and it does not use automated screening tools. On occasion, a high volume of applicants will mean that we are unable to respond personally to your application and should this be the case please accept our apologies in advance. 

Applicants must be eligible to live and work in the UK to apply for this role.

Avocet Strategic Resourcing is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.