​Our Leeds based client is offering a superb opportunity to get in n the ground floor of developing a brand new IT service desk team and lead the 1st line support services across the business. The is offering hybrid working - on site and working from home.

The successful candidate will play a pivotal role in implementing new processes and metrics and will be providing a key service to support the business’ ambitious growth plans.

 KEY RESPONSIBILITIES

• Hands-on leadership of the Service Desk team, investigating, prioritising and resolving IT incidents and requests in line with agreed SLA’s.

• Leading the team to perform system installations, updates and maintenance

• Preparing support, FAQ and training documentation

• To contribute to building an IT knowledge

• To test and review new releases of fixes or software

• To manage escalated serious issues to relevant suppliers/support teams,

• To manage supplier contracts,

• To review incidents and SLAs to identify re-occurring problems and opportunities to undertake IT continuous improvement initiatives

SKILLS/EXPERIENCE

• 2 years’ experience working in IT Service Desk or customer service environment.

• Strong IT Service Management knowledge and skills

• Strong team leadership capability,

• Experience of managing supplier support services and IT support specialists

• Excellent communication, organisation and time management skills

• Good stakeholder management skills

• Collaborative working style

• Drives a great customer service experience

TECHNICAL EXPERIENCE

• MS Office administration

• InTune

• Networking (LAN/WAN)

• SQL

• MS O365 – Office, Teams, SharePoint

• IT qualifications e.g. ITIL, Microsoft

• Data

• Orderwise

• Vector

• EDI

To be successful in this highly rewarding role you will need to be a professional, self-motivated and enthusiastic service desk professional with excellent communication skills. You will be organised, adaptable and calm under pressure with a strong desire to continue to develop your skill set. If this sounds familiar then contact us to hear more.

Avocet Strategic Resourcing is acting as an employment agency for this role. Please note that every application received is personally reviewed by our specialist team and it does not use automated screening tools. On occasion, a high volume of applicants will mean that we are unable to respond personally to your application and should this be the case please accept our apologies in advance.

Applicants must be eligible to live and work in the UK to apply for this role.

Avocet Strategic Resourcing is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.