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IT Support Engineer - 1st Line Service Desk

  • Location


  • Sector:

    IT Service Desk, IT Infrastructure Recruitment

  • Job type:


  • Salary:

    £18,000 - £24,000 + Training + Bens + Overtime

  • Contact:

    Keith Wilkins

  • Contact phone:

    01795 55971

  • Job ref:


  • Published:

    about 2 months ago

  • Expiry date:


  • Startdate:


​Kent based IT support Engineer - 1st Line / First Line

Full training will be given if you can demonstrate technical support skills.

  • Do you have previous customer service or technical support experience and are now looking for a new challenge and opportunity to pursue a career in an IT Support role?

  • Are you ready to take the next step and join a company that’s going to offer flexible and personalised technical training, career mentoring and on the job learning?

  • Are you ultimately keen to really forge a long term career in IT?

  • Are you looking for a business that will invest in you?

  • Would you like two salary reviews a year and a management team that prefers to promote from within?

Then please read on as this could be your next career step as an IT Support Engineer.  Delivering the fix, quickly, is a priority, so you'll be trained to be able to do just that. 
Our client is an exceptional Kent-based technology company  - award winning and judged to be the most successful IT company based in the area  - with a highly successful and professional team of IT support engineers and service desk analysts supporting prestigious clients on a global basis, primarily within the financial services industry.

As well as its spacious Kent-based headquarters, there are offices in London, Dublin New York and Hong Kong.  The team is hardworking, dynamic and focused on delivering the very best IT support service possible.  Work for my client as a IT Support Engineer and we can guarantee that you will continually develop your technical skills via a wide exposure to client systems, infrastructure and users.

In your daily role, you’ll gain exposure to Office 365, Windows Servers and networking. There will be plenty of opportunities to learn from the dedicated in-house trainer – plus every individual has a budget for training and conferences you want to attend. You'll join a team who prioritises quality and maintaining good relationships with users.

Initially based in the Sittingbourne area (own transport is a must), a hybrid working environment is possible after 3-4 months.


  • desktop and laptop fixes

  • supporting users remotely and over the phone

  • troubleshooting Windows 7 & 10

  • managing active directory and group policy

  • liaising with third party support teams, such as Sage and Bloomberg

Key Skills/Experience:

  • A keen interest in IT and any previous experience in an IT support / technical support environment will be beneficial

  • Good knowledge of Microsoft desktop and server operating environments

  • Using Active Directory administration

  • Exposure to Microsoft Exchange, email protocols and server systems

This IT Support Engineer role is a brilliant opportunity to work with and learn from the very best.

Please contact Keith Wilkins to find out more or send your CV for review.

Avocet Strategic Resourcing is acting as an employment agency in regard to this role. Please note that every application received is personally reviewed by our specialist team and it does not use automated screening tools. On occasion, a high volume of applicants will mean that we are unable to respond personally to your application and, should this be the case, please accept our apologies in advance. 

Applicants must be eligible to live and work in the UK to apply for this role.

Avocet Strategic Resourcing is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.