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Service Desk Supervisor

  • Location


  • Sector:

    IT Service Desk

  • Job type:


  • Salary:

    to £42,000 + bens

  • Contact:

    Keith Wilkins

  • Contact email:

  • Job ref:


  • Published:

    over 3 years ago

  • Duration:

    6 months FTC

  • Expiry date:


  • Startdate:


  • Consultant:


My client is one of the world’s leading educational establishments, with a global reputation for excellence and innovation. This is a 6 months fixed term contract position with an option to extend to full time.

Scope of the role:

The supervisor will manage a team of 4 Helpdesk agents. The supervisor will be able to manage the team and workload in a planned and structured manner, able to work to strict deadlines, set goals and objectives

The principal responsibility is to ensure that a financial / accounting system is kept updated and available to all users on a daily basis so that purchasing activities, staff and non-staff expenses can be undertaken and processed in an efficient and timely manner.

The Supervisor will support the Purchasing and Accounts Payable teams within the Financial Services and Procurement Department that are responsible for managing all purchasing, invoice processing, supplier and staff expenses payment activities across the business

Key Responsibilities:

Analyse the performance of the service desk activities the documented resolutions, identify problem areas and devise and deliver solutions to enhmace the quality of the service and to prevent future issues. Provide information and anlysis to aid with a ServiceNow implementation


The successful candidate should be educated to degree level or have equivalent in-depth experience, must have good interpersonal skills and the ability to deal with a large customer base, should have experience running a customer facing service, should be computer literate with a system knowledge of using Oracle and helpdesk software (ServiceNow preferable) in a customer service setting.  A working knowledge of purchasing and accounts payable processes will be helpful but not essential.

This is a superb opportunity to join an outstanding education establishment committed to delivering the very best in all areas. For further information and an initial discussion please call Keith Wilkins today or send your CV for review. 

Please note that every application received is personally reviewed by our team. Avocet Strategic Resourcing does not use automated screening tools.

Avocet Strategic Resourcing is acting as an employment agency in regard to this role and does not discriminate on grounds of race, sex, marital status, religion or belief, sexual orientation, age or disability. Candidates must be eligible to live and work in the UK to be considered for this opportunity.